The website www.katerinalytra.com (hereinafter “the website”) is the online store of the company under the name “Lytra Aikaterini” (at hereinafter “the company”) and the distinctive title “Katerina Lytra” (Tax Identification Number 100903308, Larissa Tax Office). The company’s headquarters are located at 23 Asklipiou Street in Larissa.
The owner of the www.katerinalytra.com website offers its services under the following terms of use. The visitor / user is invited to carefully read the following terms and to visit / use the pages / services of the website, only if he fully accepts them. The ordering of products by the visitor / user implies the automatic and unconditional acceptance of these general terms. Purchasing by email or phone also implies acceptance of these terms. Existing as well as any new services included in the website are subject to these terms of use, unless expressly stated otherwise.
The owner of the website makes every effort to ensure that the information and data contained in the website is correct and complete. However, given the nature and volume of the Internet, under any circumstances, including negligence, the visitor / user of the pages, services, options and contents of the website which he / she makes on his / her own is not liable for any kind of damage. initiative. In no event is the Katerina Lytra online store liable for any legal requirements or for any damage from visitors of the website or third parties due to the operation or not and the use or not of the website or the inability to provide services provided by him or by any unauthorized interference by third parties with products or information available through him.
The owner of the website disclaims any responsibility related to the limited time, deletion, poor performance or inability to electronically store any data of users and / or any content of personal pages / services. The Website Owner makes every effort to ensure that the Website is secure to users but does not warrant that any program or information on it is free of malicious code, viruses or other malicious components of the user / visitor’s computer system. . It is the sole responsibility of each user to implement anti-infective software and to secure their information and system.
The owner of the website, moreover, does not bear any responsibility for the content of third party websites that are linked to hyperlinks (links). Links to third party websites are provided for the convenience of the user / visitor only.
The visitor / user of the website must comply with the rules of Greek and International Law and refrain from any use that is illegal and contrary to good morals as well as acts or omissions that may cause damage or malfunction to the website and affect or jeopardize the provision of its services. The Katerina Lytra online store reserves the right to modify, add, change the content or services of the website, as well as the terms of use, whenever it deems necessary and without prior notice, by simply announcing them through its website.
The website www.katerinalytra.com is the online store of the company “Lytra Aikaterini”.
The copyright of the Content (e.g. images, information, videos, data) and Services of the www.katerinalytra.com website in the Network, are protected by Greek, EU and international copyright laws. The names, images, logos and insignia representing www.katerinalytra.com or third parties and their products or services are the exclusive trademarks of www.katerinalytra.com or third parties protected by applicable trademark laws. Their appearance on the website should in no way be construed as a transfer or assignment of their license or right of use.
No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of the public. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or for commercial or other purposes is permitted only with the prior written permission of www .katerinalytra.com or any other copyright holder.
Users agree to make lawful use of the online store. They therefore agree not to use the company’s online store for:
A) the transmission in any way of content that is illegal, contrary to good morals or content that is threatening, offensive, defamatory, potentially damaging to the privacy or privacy of any third party.
B) causing harm to minors in any way.
C) the transmission of any content that infringes any patent, trademark or copyright.
D) transmission of spam messages, any kind of unauthorized advertising.
E) the transmission of any material that contains software viruses or files or programs designed to cause damage to any computer software or hardware.
F) Collection or storage of personal data about other users.
In case of violation of the above terms, users are obliged to compensate the company by restoring all its positive and negative damage.
The Katerina Lytra online store has adopted procedures that protect the personal data that users submit to its website. These processes protect users’ data from any unauthorized access or disclosure, loss or misuse and alteration or destruction. All credit card information is handled via SSL encryption technology.
The website www.katerinalytra.com uses Alpha Bank’s SSL protocol for secure online trading. All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.
SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for the authentication of websites (web sites) to network users and for the encryption of data between network users and network servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.
Alpha Bank is responsible for the payments, as the online store Katerina Lytra uses the redirect process, ie the referral to pages of the Bank for the secure payment (settlement) by credit or debit card. Except for the negligence on the part of the company, the company is not liable for any losses due to unauthorized access to information provided by users.
The company makes every effort to provide clear and accurate information about the main features of the products included in its website.
The product managers of the company make every effort to ensure that the photos that appear on the website correspond to the respective products. In the event of a difference in appearance, this difference will not have any effect on the main specifications of the product.
The features and other details of the products sold are available and the visitor / user can be informed by following the search instructions listed on the website and by “clicking” on the name of the respective product.
Placing an order through the online store is a conclusion of a distance selling contract regulated by the legal framework of Law 2251/1994, as amended.
Every visitor / user has the possibility of concluding a valid order through the online store, as long as he is legally competent in compliance with the articles of the Greek Civil Code, (if he has reached the age of eighteen and is not in legal aid regarding the conclusion of a contract of sale. ). Orders can also be placed by representatives of legal entities, while the company reserves the right to claim from the supervisor or guardian any orders that will be made by legally incompetent persons.
Prices are in Euros and include VAT. The prices do not include shipping costs, nor any taxes, duties or charges, which may apply at the place of dispatch, for the payment of which the recipient is responsible.
The online store Katerina Lytra reserves the right to change the prices of products as they are formed daily based on the price lists of suppliers, whenever it deems necessary and without prior notice, by simply announcing them through its website. The final price of a product is formed on the day of its invoicing.
All prices are available on the company’s website without any typographical error.
Katerina Lytra offers for sale products that are in stock and immediately available for shipment. In the event that a product is expected soon from our suppliers, the indication “SOON AVAILABLE” appears below the item. In this case, you have the opportunity to pre-purchase the product by contacting the customer service department to receive the product as a priority, the moment it will be received by Katerina Lytra. Your pre-purchase rights are the same as for any other purchase by Katerina Lytra. Alternatively, you can simply enter your email in the “NOTE WHEN AVAILABLE” field to be notified of the arrival of the products you are interested in via email. Be aware that, in some cases, products that are in particularly high demand may be depleted again until you receive our email.
Some products may only be available on request, which means that they are ordered from our supplier based on a specific customer order. In this case the product will have the indication “AFTER ORDER”. Special orders are not canceled and non-refundable (except in case of defective product) and cash on delivery is not valid as a method of payment.
Please note that the production time for products not immediately available is 7-10 days.
Since order processing and product availability control can not always be performed automatically and in real time, only after checking stocks during business hours and days (except Saturdays and Sundays), Katerina Lytra can not always to guarantee the actual availability of the products. However, Katerina Lytra is committed to informing consumers about the unavailability of products in a timely manner, in accordance with the principles of good faith.
All orders are accompanied by an invoice or receipt of retail sale in the package, which lists the products, quantities and all charges in detail (VAT, any excise duties, any shipping costs). In the case of a gift, the order is accompanied by a delivery note showing the products and quantities, but not the prices. The invoice or retail receipt of the gift can be sent to the customer via email or mail. The company keeps in its file a copy of each invoice or receipt of retail sale.
This contract of use is governed by the provisions of Greek Law, the directives and Regulations of European Law and the relevant International provisions, and is interpreted on the basis of the rules of good faith, transactional ethics and the economic and social purpose of the law.
If a provision is deemed contrary to the law and therefore invalid or void, it automatically ceases to be valid, without in any case affecting the validity of the other terms. No modification of the terms of this contract will be considered and will not be part of it, if it has not been formulated in writing and has not been incorporated in it.
The company reserves the right to unilaterally modify or renew the present terms and conditions of transactions, which are made through its online store, according to its needs and trading habits. www.katerinalytra.com undertakes to inform users of any changes as well as of any change, through the website of this online store. It is clarified that the change of terms does not occupy orders that you have already placed.
The Courts of Larissa are competent courts for any disputes arising on the occasion of this contract.
The customer can order the desired products through the website www.katerinalytra.com , via email at info@katerinalytra.com or by phone at 241 0539893. When the customer orders online, he fills in his details in the respective order form. Please re-read the form before completing your order. The company is not responsible for any incorrect sending of email or for any error in sending the products which is due to the incorrect completion of the order form by the customer.
In any case, the customer must take care to provide the correct contact details (name, phone, email).
The customer, after registering his order, will receive a confirmation email with all the necessary information. This means that the order has been successfully registered in the systems of www.katerinalytra.com . In telephone orders, if the customer has not given an email, the confirmation will be done by phone.
For the convenience and service of customers www.katerinalytra.com has the following alternative payment methods:
A. By debit, credit or prepaid card (Visa / MasterCard / Maestro / Diners / Discover ). In the (secure) order form the customer must fill in all the necessary fields (card number, expiration date and issuing bank). It is important to provide a contact telephone number and a valid email address. Credit card will be charged on the day of the start of the shipping process.
Online store transactions are protected by state-of-the-art online security systems (SSL-128 bit and digital certification from Verisign, Inc.) which guarantee a secure trading environment in more than 500 of the world’s largest companies.
Credit or debit card transactions at www.katerinalytra.com are cleared by Alpha Bank.
B. By bank deposit of the exact amount in one of the following accounts, indicating the name / surname of the customer and the order number:
National Bank
Lytra Aikaterini
Account number: 39720340189
IBAN: GR8201103970000039720340189
or
EFG Eurobank
Lytra Aikaterini
Account number: 570200456476
IBAN: GR5802600230000570200456476
or
Piraeus Bank
Lytra Aikaterini
Account number: 5608070964411
IBAN: GR0601726080005608070964411
In case of transfer from a different bank, the transfer costs are borne by the customer.
In case of transfer from another bank, it is necessary to send the customer via email the deposit receipt (from the bank or from web banking), otherwise the order confirmation process can take from 1 to 5 working days, depending on the bank’s remittance policy.
The order will start to be executed immediately after the confirmation of the deposit. If the deposit is not confirmed within 5 working days, the order is automatically canceled.
C. By cash on delivery to the courier company upon receipt of the order (Greece only). In this case you will be charged 2.5 euros (including VAT 24%).
D. Upon receipt and payment at our headquarters, 23 Asklipiou Street in Larissa, days and hours of store operation.
The available shipping methods and the corresponding costs are described in detail on the Frequently Asked Questions page of this website.
In case of strike and force majeure
The company will make every effort to inform the customer about the status of the shipment of his parcel in case the transport companies or the post offices go on strike or in other cases of force majeure. The company is relieved of its obligations regarding the delivery of orders in cases of force majeure.
The products to be shipped are packaged with the utmost care and comply with all relevant regulations. The processes and technology used are evolving in order to improve the way of packaging and aim above all at customer satisfaction.
During the checkout, you have the opportunity to state if you want your order or some products of your order to be prepared as a gift. This includes a gift box and a gift change card with return instructions in case the recipient wishes to exchange the gift for another product. You are also given the opportunity to state a personal message enclosed in your gift on a handwritten card. The order receipt is delivered separately from the gift.
You can also choose to send your gift directly to the recipient. In this case, please fill in the recipient’s details in the Shipping Information upon payment and you will be notified via email when the recipient receives your gift. The gift receipt will be sent exclusively to you via email.
If you are not sure what gift to buy, there is also the possibility to offer a Gift Voucher worth 75, 100, 150, 200, 300 or 500 euros.
The products promoted by the online store Katerina Lytra are handmade.
Despite the constant efforts to keep the products in excellent condition, there are few cases in which a product may be defective.
The company accepts returns of products which are defective within 10 days, without any restrictions, as long as the problem is identified by the customer and informs the company about it within 24 hours from the receipt of the product. The customer must inform the company in order to start the replacement of the defective product. The defective product should be returned to the company. There is no charge for returning the defective product. The product will be replaced upon receipt of the defective product.
If there is an error in the order, e.g. a product is missing or the customer received another that he did not order, he should contact the company by phone within 3 days to be sent immediately and free of charge the product he did not receive or to arrange for the replacement of the wrong product.
A. Order that has not been sent
For an order that has not yet been shipped, the customer must contact the company directly by phone for the change he wishes in his order or its cancellation, so that it can be done directly, free of charge.
B. Order that has been sent but has not been received
If the order has been shipped but has not been received by the customer, he must notify the company immediately by telephone of any change in his order or its cancellation. The customer will be charged the shipping and return costs.
C. Order received
If the order has been received, the customer must contact the company by phone within 5 days to arrange the return and change of products. The customer will be charged the shipping and return costs. The products must be irresistible and in the same condition as the one received by the customer together with their accompanying items (receipt or invoice, labels, original packaging).
The responsibility of the product until it reaches us is solely the responsibility of the customer. For this reason it is recommended to the customer to use a registered delivery service.
D. Order with free shipping
In case of return or cancellation of an order with free shipping, the customer will be charged the shipping and return costs charged to the company by the shipping company.
